• 7:30 am

Conference Registration

• 8:30 am

Conference Commences

Welcome from our event MC and RIA Inc. Chairperson Brodie West

• 8:45 am

Advocacy & Education Update

Join Russell Dickson & Sam Ruff from the RIA Inc. Management Committee as they give an update on RIA's Advocacy and Education.

• 9:30 am

Overcoming Adversity & Rebuilding Stronger

Mick Fanning, our keynote speaker, will share his inspiring journey, offering valuable insights into overcoming obstacles, embracing change, and staying mentally strong under pressure. His message will empower restoration professionals to continue their mission of rebuilding lives, reinforcing the idea that through unity, we can rise above any challenge. Don't miss this opportunity to hear from one of the world’s most inspiring athletes and humanitarians as he takes the stage to motivate, challenge, and empower restoration professionals to ride the waves of change with confidence and purpose.

• 10:40 am

Morning Tea

• 11:10 am

Project Examples

Breakout Session - Technicians
Join Jim Bethel and Owen Boak as they share insights into projects they've worked on and real-world examples.

• 11:10 am

PL & PI Insurance Must Know’s

Breakout Session - Business Owner
When restoring or mitigating damage to buildings and contents, unexpected Errors & Omissions (E&O) claims can arise - even when the work appears to have been done correctly. In this session, Steve Carey will explore real-world E&O pitfalls, how they impact your business and the essential strategies to safeguard your business from costly claims through smart risk management and the right insurance coverage.

• 12:00 pm

Understanding the ANSI/IICRC S700: Fire & Smoke Damage Restoration Standard

Breakout Session - Technicians
Participants will gain an understanding of the four foundational principles that guide the S700: health and safety, project documentation, inspection and preliminary determination, and the principles of cleaning and restoration. The session by Michael Gordon will highlight the integration of science, engineering, and field experience used to develop the standard, and how it supports restorers in delivering consistent, efficient, and justifiable outcomes—particularly in insurance contexts.

• 12:00 pm

WHS, Legal Compliance & Duties on Directors

Breakout Session - Business Owner
Traditional WHS concerns like falls and machinery hazards are familiar in the restoration industry. However, the evolving focus on risks such as psychosocial factors, mould, and asbestos presents new challenges for 2025. This practical and interactive session from David Reid will provide the latest WHS updates, helping you stay ahead of compliance requirements, legal obligations, and insurance considerations.

• 1:00 pm

Lunch

• 2:00 pm

Mood of the Nation Insights

Breakout Session - Technicians
SEC Newgate has been tracking how Australians are feeling about the future and key issues for the last four years, through its Mood of the Nation research series. This session by Jamin Smith, will provide insights into the issues that are currently top of mind for Australians and how the restoration industry can align its core value propositions with the public agenda. It will also explore the opportunities and challenges that the broader external environment and community attitudes are creating for the restoration industry.

• 2:00 pm

Navigating RFP's

Breakout Session - Business Owner
Join Brodie West & Lisa Phillips to discuss what to expect and how to build a competitive insurance restoration RFP.

• 3:00 pm

Day 1 Wrap Up

• 3:10 pm

Trade Show Open

Visit our 2025 Vendors in the Trade Hall.

• 4:45 pm

RIA Annual General Meeting

Join us for RIA's Annual General Meeting (AGM) in the Gold Coast Room.